Introduction

We at Motion Media are committed to providing the best IPTV service to our customers. This policy outlines the terms and procedures for requesting a refund to ensure transparency and trust in our service.

Eligibility for Refund

Customers may be eligible for a refund in the following cases:
– Technical issues that prevent the customer from accessing the service.
– Dissatisfaction with the service within a specified period ( 48 Hours from purchase).
– Unused subscription (if applicable).

Refund Timeframe

Refund requests must be submitted within 48 Hours from the date of purchase. An administrative fee of [%20] may be deducted from the refunded amount.

How to Request a Refund

To request a refund, please contact us via email/whatsapp/Telegram Or the Contact Us button will be faster to respond to your request and include your order number and reason for the refund request. We will respond within 3-5 business days.

Refund Processing

Refund requests will be processed within 3-20 business days from the date of approval. The funds will be returned to the same payment method used for the purchase.

Strict Message

Please note that once the service is accessed and activated, you have a grace period of 2 days only from the date of access to request a refund. After this period, no refund requests will be accepted under any circumstances.

Exceptions

Discounted subscriptions or promotional offers are non refundable
Or subscriptions that have become online, even if only for a minute

Conclusion

We are here to ensure that your experience with Motion Media is satisfactory. Please feel free to contact us with any inquiries regarding our refund policy.